Subscription Issues

1. How do I become a member of Active Duty?

It's easy to become a member. Once you've read and agreed to the "Terms Of Service" upon entering this website (http://activeduty.com), you can go directly to the sign up page (http://www.activeduty.com/ccbill/0001/index.htm). The sign up form is short and in a couple of minutes you'll be enjoying all the benefits of rank.

2. I'm having trouble with my password. What do I do?

Visit CCBill for help with password retrieval or the check the status of your account. You may also call them at 1 (888) 596-9279.

3. How do I cancel my membership?

We hate to see you go, but if you have to, you can cancel your membership at: https://support.ccbill.com or by calling 1 (888) 596-9279.

Technical Support

For tecgnical assistance, please email support at activeduty@redapplemedia.com.

1. Streaming Theater Questions

Question: I'm having problems with the Streaming Theater. What happened to the Real Player option?

The Streaming Theater is provided by AEBN (Adult Entertainment Broadcast Network) and all technical issues should be directed to Kelly at AEBN. Unfortunately, Real Player is no longer a working option for us at AEBN. Due to updates on Real Player's end that were incompatible with our system we had to remove it. We are currently working on a solution to replace it. For now, please continue to watch, using Windows Media Player. To ensure that you have the correct settings, please go in and open Windows Media Player, Go to Tools, Then go to Options, Open the Network Tab & check: (Multicase, UDP, TCP and leave HTTP checked. This will give you the best viewing capabilities with Windows Media Player. 11. LIVE Show Questions

Question: I'm having problems watching the LIVE Shows. Everyone else seems to be watching the show fine, but I still have a black screen. What should I do?

Once you've established that the LIVE feed is being viewed by others in the chat room and you are still not getting the feed, simply right click in the red area of the LIVE Interface and choose "Refresh." Once you've done this, sign back into the chat room and allow about 10 seconds and the feed should appear for you. If you are still not getting the feed and it's apparent that others are then it's probably an issue on your end with your system.

Question: The LIVE Show feed is frozen or freezes on my system periodically what should I do?

Occasionally you will experience a "freeze" during the Live Shows which is the result of either your system resources being over-strained or simply that the show has a lot of viewers. In any case, the freeze should stop in a few seconds and the LIVE feed should resume playing. If it does not, try refreshing again. Also, this sometimes happens in the Safari browser. If you are using Safari and having this issue, try using Google Chrome.

Question: I'm having problems viewing the LIVE Show Archives. When I choose a LIVE Show Archive I can't get the Archived show to appear. What can I do about this?

I've found the best solution to this problem is to simply open your Windows Media Player BEFORE you attempt to watch a LIVE Show Archive. Once you've opened your Window's Media Player then choose the Archived Show you'd like to watch. It'll open just fine.

DVD Orders

For questions regarding a video order please contact the distribution center classicprints@me.com or call 877-608-4121 for assistance regarding your order.

Having problems with your shopping cart?

Call our toll-free ordering center at: 1-877-608-4121.

To purchase videos, you state that: "I am an adult, aged 21 years or older and I wish to purchase and view adult material. Possessing adult material is within my community standards."

If you have any other questions regarding your order, please e-mail at actorders@charter.net.